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Technical Documentation
 


TFB makes manuals and technical notes available for download in PDF or Microsoft Word format. If you don't see what you need in this section, please email your documentation request to support@tfbc.com

FEATURE MANUALS

Overview
ETA\Queue Position
Enhanced Automated Attendant
ASAP Callback
Scheduled Callback
Enhanced Call Center Routing
Automated Outbound Campaigns
Screen Pop
ACD Display - Queue
ACD Display - Agent

 

REPORTING MANUALS
Contact Director User's Guide
ACD Reports 3.0 User's GuideNEW!
ACD Reports 2.9 User's Guide
ACD Reports 2.0 Tech Guide
CTI Server Log Reports Guide
ACD Reports Data Guide


TRAINING MANUALS

Technical Training Intro Guide
CTI Server Tech Training Lab
TFB Client Installation Guide

Welcome Kit (pdf)NEW!

Server Specifications
 CTI Server Specs(PDF)
Media Server Specs(PDF)

DATA SHEETS

Healthcare Solutions

Multi-ACD Enterprise Routing
 Alarm Manager
 Auto Outbound Campaigns
 Screen Pop
ACD Reports vs. Competition
Custom App Development
Post-Call Survey
Small Business Suite
TFB API
TFB Architecture
TFB ACD Mfr Support
TFB Server Redundancy Options
TFB Discontinuation Policy

 

 


  

HOT TOPICS

Do TFB Servers support Windows 2003?
TFB now offers servers with Windows 2003 to new users. Users who desire to upgrade existing TFB systems to Win2003 can contact technical support directly.

Server Specifications
 CTI Server Specs(PDF)
Media Server Specs(PDF)

 



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