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Technology For Business offers numerous benefits to users on maintenance. Taking good care of our customer base is important to us, and users on maintenance receive significant discounts on upgrades and expansions, along with free training and system checkups. Your initial installation includes a year of maintenance and support, and maintenance is renewable thereafter in 1,2, or 3 year increments.
Here are just a few of the benefits for customers on maintenance...
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Free Quarterly Training (via web)
To keep you and your staff up to date, TFB will arrange web-based training as frequently as once a quarter. We'll work with you to tailor a session training that matches your needs.
HOW TO TAKE ADVANTAGE: To request training, contact support at support@tfbc.com with 'training request' in the subject line. Let us know the primary areas of interest, and what your availability is, and we'll set up training to suit your schedule.
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Free Annual System Checkup
TFB systems often remain in service for years with little or no maintenance. But changes can be driven by your needs, your traffic, and by new technology. A TFB technician will review your servers to assess capacity, performance, and potential issues, then give you the information you need to make decisions about when and what to upgrade, and where to take your technology investment.
HOW TO TAKE ADVANTAGE: TFB endeavors to contact customers annually during their maintenance period for a system checkup. If you don't hear from us, or need one right away, contact support at support@tfbc.com with 'checkup request' in the subject line.
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Solution Discounts
Ready to take your customer service to the next level? Whether you need to add new features, additional sites, or greater capacity to the existing servers, your TFB system can take you there.
HOW TO TAKE ADVANTAGE: When you're looking to add features or expand your system, contact TFB Sales at sales@tfbc.com and we'll put you in touch with a distributor or provide you with a direct quote at the discounted price.
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Alarm Monitoring
In integrated systems, you want to make sure every major component is working properly. TFB monitors alarms for customers on current maintenance. We can often spot trouble and assign a technician before your staff or customers even notice. Your system can send alarm emails to TFB support 24 hours a day.
HOW TO TAKE ADVANTAGE: TFB typically installs alarm monitoring along with any new system. If you're unsure whether your system alarms are on, or need additional email addresses added, contact support at support@tfbc.com. Note that the alarm system requires access to an SMTP server from your site. >>more maintenance benefits
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Free Product Updates and Patches
Staying on maintenance ensure you get the latest patches from TFB development, and includes feature updates within the same release number. For each patch, TFB assesses those users that require an upgrade or would benefit most. Check the support newsletter or the patch update section for those available.
HOW TO TAKE ADVANTAGE: To request a software update or patch, send an email to support@tfbc.com with 'patch request' in the subject line
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