Providers of electricity, gas, communication, and cable services have special concerns for redundancy and reliability. And with deregulation, a single utility company often has multiple profit centers, offering a variety of services.

TFB solutions run on industrial grade servers with options for data and power redundancy. TFB also offers special pricing for redundant, offsite backup systems. For firms with multiple profit centers, TFB offers cradle-to-grave, enterprise reporting that allows users to separate reports by business units, and subunits.

Here are just a few examples of the applications that can set your company apart...

Cradle-to-Grave Enterprise Reporting
For firms with NEC NEAX ACDs, TFB offers unprecedented reporting power and flexibility with ACD Reports. The product offers turnkey, cradle-to-grave archival reporting, fully integrated to your NEAX ACD, TFB applications, and custom solutions. Reports can be run across the enterprise, and for isolated business units and subunits. Every ACD call, every agent related event, and every customer that interacts with IVR is recorded and reported.

Emergency Notification
When faults arise in mission critical systems, multiple key personnel must often be located and notified quickly. Using your existing phone system and database, personnel can be called at multiple contact numbers. If desired, email notifications can be also sent to provide a backup record of the notification. Companies like Enron, that manage significant energy systems, use TFB solutions to provide integrated emergency notification.

Abandoned Call Alert
In a typical customer service queue, supervisors might not need to know the instant a caller abandons, but for 911 call centers or other hotline queues, timely alerts are vital. TFB solutions can pop notices instantly on agent and supervisor screens when a call is abandoned. Simultaneous email can be sent to the desired groups as a backup to the instant notification.

Bill Pay by Phone
By automating bill collection transactions, utilities can improve service and increase collection rates. Speak account status to your callers 24x7, and handle credit card payments by phone, through integration to your existng service provider. dial customers and speak prerecorded reminder announcements, or even dial with automated cutoff notices.

Automated Collections Notification
The process of collecting delinquent payments, and generating cutoff notices can be significantly streamlined by proactively dialing customers and speaking recorded messages specific to their account. Using your account data, the TFB system dials customers, speaks prerecorded reminder announcements, automated cutoff notices, and gives the caller touchtone options.

For more information about solutions for the Energy and Utilities sector, contact us at sales@tfbc.com.