Manufacturers, especially those with a large customer base, can realize significant gains from solutions that facilitate the customer contact experience and provide cradle-to-grave reporting on their customer touch points. Utilities often service multiple profit centers where a variety of services are offered.

Here are just a few examples of the applications that can set your company apart from the competition...

Order Inquiry
By offering touch tone information about the status of orders, manufacturers and resellers can improve responsiveness while utilizing staff for less tedious tasks. Callers can enter order or account number and hear information on multiple orders, including ship date, anticipated delivers, backorder information, or any other data stored in your order database.

Service Dispatch
In many industries, technicians in the field can benefit from access to call-in applications that provide updated dispatch , warranty, and customer information. Any appointment information in your database can be accessed by touch tone phone to provide quick feedback to personnel in the field.

Cradle-to-Grave Reporting
For call centers, TFB ACD Reports provides a comprehensive view of agent and caller activity on NEC NEAX ACD's. Reporting solutions can be customized based on your specifications.