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SPEECH ENABLED OPTIONS |
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TFB offers the best in speech technology options for any solution. We use Nuance OSR for Speech Recognition and Nuance Realspeak 4.0 for text-to-speech.
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TFB offers industry-specific solutions that leverage your existing database and telephony systems to provide a new level of customer service and improved organizational efficiency.
Enterprise-Scale IVR
Technology buyers are beginning to understand the value of solutions that are adapted specifically to the way your organization works. Built on a core of proven applications, TFB's vertical solutions are customized to fit into your organization's existing workflow and standards. The result is almost immediate return on investment — fast installation, a simple learning curve for your staff, and improvements to customer service metrics and workflow efficiency. IVR applications scale from 4 to 4,000 ports, and are tightly integrated with your IT and telephony platforms. TFB also offers the best in speech-enabled options for any solution. We use Nuance OSR for Speech Recognition and Nuance Realspeak 4.0 for text-to-speech.
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Government
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From the tax assessor, to parking enforcement, to emergency notification and reverse 911, TFB solutions install quickly to help address the ever greater demands on government agencies with ever tighter staffing budgets. Many repetitive transactions can be automated to improve response time and efficiency, and reduce staffing requirements.
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Healthcare
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Hospitals, pharmacies, and HMO's can reap substantial, measurable rewards by automating appointment reminders, pharmacy refill, and account information access. Patients and physicians alike can access information securely from a touchtone phone. TFB Solutions are in use by some of the world's leading healthcare organizations.
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Hospitality
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Major hotels and casinos leverage TFB solutions to compensate for wild fluctuations in calling based on seasonal or special events. See why major Las Vegas hotels like Mandalay Bay, MGM Grand, and Hilton use TFB to improve service and response in a competitive industry.
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Homeland Security
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Decision makers responsible for anticipating threats to their organizations are demanding innovative and reliable technology solutions that facilitate timely notification along the chain of command, and provide information access to those in the field.
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Energy and Utilities
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The energy and utility sector has special concerns for redundancy and reliability. What's more, with deregulation, utilities often service multiple profit centers where a variety of services are offered. More>> |
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Retail and Manufacturing
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Manufacturers, especially those with a large customer base, can realize significant gains from solutions that facilitate the customer contact experience and provide cradle-to-grave reporting on their customer touch points. Utilities often service multiple profit centers where a variety of services are offered.
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Education
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Universities, colleges, and middle schools can all benefit from integration of student data and telephony services. Many educational institutions face budget challenges that limit staffing options and reduce responsiveness.
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