For high-profile hotels and casinos, TFB offers customized solutions that help set your service apart from the competition. Route your preferred customers to special queues, handle and automate inquiries for special events, offer your guests an automated callback when room service is swamped, and more. Companies like Hilton, Mandalay Bay Hotel Casino, MGM Grand, and more use TFB to boost service levels and provide the extra touch that those brands are known for.

Here are just a few examples of the applications that can set your company apart..

Room Service Callback When staffing for room service, it is nearly impossible to anticipate when the rush will be from night to night. What's worse, when room service is swamped, you lose revenue from potential orders. Room Service Call-back solutions ensure that guests get a response, even when your staff is busy during with a sudden rush of orders. Using your existing ACD, guests are played a welcome message and offered a callback or

the option to hold for the next available attendant. When staff becomes free, the system generates the callback automatically. Bundled reporting reflects the volume of callbacks and when they occurred.

Banquet Staffing
Your Staffing Servers for banquet events manually can be time consuming and tedious. TFB offers solutions that let your staff call in, hear available events, and book themselves. A GUI application allows administrators to book specific servers and leads, and see staffing levels for upcoming events. Server can opt for email confirmation of events they're assigned to.

Room Service Order Automation
Your guests have high expectations, and offering them the choice to order room service through an automated system ensures you get the order. Of course, the system can be programmed to call back for confirmation of order details if desired. Automation of room service orders can be used in conjunction with callback to let your guests choose the option that suits them best.

Reservation Automation
Resort hotels that provide entertainment and host special events, require the right technology to handle the sudden rush of reservations and inquiries. TFB provides solutions that let callers hear event information, make reservations, and route themselves to the right department with touchtone menus. Reservation and inquiry automation can work with or without a call center, but if a call center is present, agent can get an instantaneous screen pop of caller information for those customers who opt to speak with an agent.

Automated Guest Inquiry
Many tedious information inquires can be handled by offering callers an automated menu of information prior to transferring to the concierge or front desk. The TFB automated attendant package can be customized to provide the information most frequently requested by guests - checkout rules, restaurant hours, gym and pool availability, and more. Information can be recorded by your staff and updated as frequently as required.

Automated Rewards Member Inquiry
Hotel chains with rewards and frequent customer programs, can benefit by offering information on rewards status and benefits via telephone.