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For healthcare organizations, the costs of regulatory compliance and staffing are skyrocketing, while budgets continue to shrink. TFB offers customized solutions that help set your organization apart from the competition, while
complying with privacy regulations and controlling costs. Add features in modular fashion — intelligently route patients and physicians to the most appropriate menu or agent, handle insurance inquiries through touch tone automation, offer your customers an automated callback when reception staff is swamped. Companies like Scripps, Long Island Jewish Medical Center, Bronx Lebonon, Sharp Healthcare, and more use TFB to boost service levels and provide a high level of service excellence to staff and patients alike.
Here are just a few examples of the applications that can set your organization apart...
 Download Healthcare Solutions Whitepaper(PDF)
| tCare Refill - Pharmacy Refill |
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| Give your patients touch tone access to refill and prescription information requests. Your staff is freed for more intensive tasks, and patients get 24 hour access from any touch tone phone. Refill requests can be sent to your database, printer, or by email. A single system can often |
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| handle multiple pharmacy locations and leverage the available systems - email, printers, databases - to provide request notification. Download Healthcare Solutions Whitepaper(PDF) |
tCare Remind - Appointment Reminder
Missed appointments can add up to the millions annually for large healthcare organizations. The TFB solution is built on Automated Outbound Campaigns package, and uses your |
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existing appointment data to dial patients with a pre-recorded message about their specific appointment - time, date department, and any pre-recorded information, or instructions specific to the applicable department. Staffing resources are freed from manual appointment verification, and return on investment is swift and often sizeable. |
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| tCare Account - Patient Account Inquiry |
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| Frequent inquiries regarding account and payment status can be handled by tCare Account, before an agent gets involved. Patients can securely access database information about their account and payment status by phone. Options include speech recognition, and payment by phone. |
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| Integration to your database can be virtually transparent to your IT systems and staff. TFB can integrate to legacy data systems such as Oracle, DB2, SQL Server, HL7, and any ODBC compliant system.
Download Healthcare Solutions Whitepaper(PDF)
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| tCare Verify - HMO Coverage Inquiry |
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| Frequent inquiries regarding insurance, payment, and eligibility status can tax staffing resources, and contribute to delays in other services. Patients and healthcare professionals alike can securely access database information about HMO status, eligibility dates, and |
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dates, and payment information, all from a touch tone phone.
For administrative staff verifying insurance, the system can offer information on multiple patients per call.
Integration to your database can be virtually transparent to your IT systems and staff. TFB can integrate to legacy data systems such as Oracle, DB2, SQL Server, HL7, and any ODBC compliant system.
Download Healthcare Solutions Whitepaper(PDF) |
| tCare Library - Health Information Library |
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Your patients get automated access to frequently asked
questions before even talking to an advice nurse. You get
the option to provide information through spoken
recording, by fax, by email, or text message.
Download Healthcare Solutions Whitepaper(PDF)
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