TFB solutions are in place for state, city, and county governmental entities in the U.S. and Canada. Built on a solid foundation of packaged applications, TFB solutions are tailored to meet your specifications, and to enhance your existing workflow, not disrupt it. Many vital but repetitive tasks provided by government agencies can be automated to improve responsiveness and accommodate shrinking staffing budgets. These applications offer measurable benefits and return on investment. The following are just a few examples.
Reverse 911
When natural or manmade hazards occur, Reverse 911 can quickly notify residents in the appropriate geographical areas by phone, fax, pager, or email. Integration to GIS and rules based dialing ensure the most immediately affected areas are notified first. Reporting indicates those residents that responded overtly to notification and those who did not.
Multiple agencies, from law enforcement to public works, can share the system for numerous applications:
- Flood
- Tornado
- Mudslides
- Hurricane
- Road Closures
- Bomb Threats
- Gas Leaks
- Toxic Materials Hazards
- Derailments
- Police cordons
Reverse 911 can be tailored to your specific requirements, with remote access options available to authorized personnel. Just as importantly, Reverse 911 can be used with other products and solutions, from TFB or other vendors, to make it an integral part of your total routing, auto attendant, and computer-telephony environment.
Emergency Notification
An important companion solution to Reverse 911 is Emergency Notification, which targets and delivers important information to key personnel within the chain of command.
With responsibility for homeland security now shared at every level of government, first responders are turning to innovative technology as an important element of emergency preparedness. The TFB Emergency Notification system uses Automated Outbound dialing to provide crucial, tiered notification to key personnel in the event of a regional emergency. Contact information from your data environment can be used to drive outbound notification. TFB has implemented Emergency Outbound Notification for mission-critical systems such as natural gas pipelines. When Transwestern pipeline needed a backup notification system, they turned to the TFB to customize the notification protocols to fit the requirements of Transwestern. Enron and Northern Natural Gas use TFB Emergency Notification as an integrated part their mission-critical alert systems.
Child Support Information and Notification
County governments tasked with monitoring and enforcement of child support payments can benefit by automating access of case status and payment information for touch tone callers. TFB solutions for child support services have processed tens of millions of calls for Los Angeles County and Orange County, California, Rather than waiting on hold, parties involved in support payment arrangements can get timely information about the status of payments, scheduled hearings, and much more through touch tone applications.
Tax Assessment Automation
Rather than waiting on hold, taxpayers can get timely information about the status of assessments, liens, and payments through touch tone applications. Government entities that manages the juror summons process are expected to provide automated information by phone , including the option to send automated outbound dialing to remind jurors when their group is scheduled. Placer County uses TFB solutions to improve service and to more efficiently process callers to their tax assessor office.
Juror Information and Notification
Government entities that manages the juror summons process are expected to provide automated information by phone , including the option to send automated outbound dialing to remind jurors when their group is scheduled.
Building Permit Automation
For city offices responsible for administration of building permits, constant inquiries regarding approval and review status can be handled by touch tone automation integrated to your database, freeing your staff for more important tasks. Callers can hear virtually any piece of information you store in your database, and can be offered menu options to transfer to any extension on your switch. The City of San Diego uses TFB to streamline workflow and automate information provision to callers.
Parking Violation Payment
For many cities, parking fines are an important source of revenue. Automating many of the more tedious aspects of parking fine administration is an important way to improve efficiency and preserve the revenue. Rather than using scarce staffing resources, violators can be offered information and payment by phone. With integration to your existing database, callers can hear status by ticket number, as well as warrant dates, and instructions for contesting a violation. It's less hassle for the person paying, and more efficient for the organization tasked with administration.
Cradle-to-Grave Enterprise Reporting
If you standardize on NEC NEAX ACD's, TFB offers unprecedented reporting power and flexibility with ACD Reports. The product offers turnkey, cradle-to-grave archival reporting, fully integrated to your NEAX ACD, TFB applications, and custom solutions. Reports can be run across the enterprise, and for isolated business units and subunits. Every ACD call, every agent related event, and every customer that interacts with IVR is recorded and reported.
