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TFB offers a comprehensive suite of turnkey CTI applications, and customizeable software modules for contact centers and organizations that understand the power of integrating telephony and IT systems. TFB products work with Avaya, Nortel, NEC, and others. TFB also extends its packaged software to build highly-customized industry-specific solutions for healthcare, hospitality, education, government, homeland security, and many more.
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TFB Call Center Suite
Modular, Scaleable, Software Applications for the TFB CTI Server platform.
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If your primary customer touch point is the contact center, these applications can help turn your ACD into a feature-rich customer-service platform that is open, scaleable, and customizeable.
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TFB Multimedia Agent Suite
Modular, Scaleable, Software Applications for the agent desktop
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Improved agent tools translate to improved customer-contact experiences, and streamlined interactions in your call center. TFB Screen Pop and Agent Wallboards help preserve desktop real-estate and empower your agents to provide a consistently high level of customer service.
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TFB Reporting Suite
Modular, Scaleable, Applications for the supevisor desktop
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Your supervisors need the right tools to manage and evaluate customer contact and agent activity. TFB's cradle-to-grave reporting application is miles ahead of the competition.
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TFB Monitoring Suite
Modular, Scaleable, Applications for the supevisor desktop
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TFB realtime technology brings unprecedented monitoring, command, and control right to the desktop. Your supervisors drag-and-drop agents and calls, set alarms, and view the call center activity and metrics from nearly any perspective.
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TFB Server Platforms
Industrial grade Windows servers for TFB Software Applications
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TFB offers full turn-key hardware-software-installation of our solutions, using robust, industrial-grade servers. For Call Center Suite, there's the TFB CTI Server™...
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For multimedia applications and reporting, there's the TFB Media Server...
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TFB
Click the logo above to hear the interview with TFB's Charles Cuggino
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