The TFB Media Server is an off the shelf server OEM from Dell, DAX, or IBM, with the manufacturer selected in consultation with the user. Media Server is the platform required to run TFB ACD Reports, TFB Agent Chat, or TFB Agent eMail.
Media Server FAQ's
What are Media Server Specifications?
Media Server is a Pentium server running Windows 2000 Server or Windows 2003. You can download a copy of the current specifications here.
If we purchase our own server will TFB support it?
TFB will offer support for the TFB software run on a Server not purchased through TFB, but not on the server itself.
Are both tower and rack mount options available?
Yes. Please be sure to specify at purchase.
What about redundant power supplies and RAID?
Both are available. If you have specific redundancy requirement, please be sure to specify at purchase.
Is there any specialty hardware involved?
No. Media Server is a standard Windows server. It does not use Dialogic boards or host IVR ports.
Can Agent Chat, Agent eMail, and ACD Reports all run on the same media server?
Yes, in most instances. For high volume environments, there is the potential for performance gain for implementing multiple servers for these applications.
How many applications can Media Server support?
Media server is design to run ACD Reports, Agent Chat, and Agent eMail only. Typically only a single server is needed for modest traffic up to 6,000 calls per day. Depending on the number of agents, web chat traffic, and email, it can be advantageous to add servers for performance. If you have a large call center, be sure to consult your TFB representative for recommendations.
If it is just an off the shelf server, can users provide their own Media Server?
Yes! TFB encourages our customers to buy a server that matches our specs and accommodates their IT policies. Your dealer or TFB representative can help you select a server from another vendor.
Does Media Server Run any other Applications?
Not typically. For instances where CTI Server applications are purchased but no IVR ports required, it is possible to host those applications on Media Server. To preserve performance, Media Server should be used only for ACD Reports, Agent Chat, and Agent eMail in most environments.
