TFB Screen Pop displays vital call information to agents as the call arrives. With optional integration module, Screen Pop populates your existing customer service application with caller information, in coordination with inbound and outbound calls. Fully integrated with NEAX 2400/2000.

BENEFITS

• Improves customer service - Speeds interaction between callers and agents
• Improves Agent Efficiency - Measurable improvement in agent transaction speed
• Eliminates Frustration - Eliminates the need to repeatedly ask callers for account number when transferred to different agents. providing screen pop persistence through call transfers and caller use of applications
  

FEATURES

• Facilitates screen pop of existing desktop applications
• Displays call information – call type, DNIS, ANI, Account, Name
• Integrates to pop any existing user application with a standard, open API
• Screen Pop persists through transfers, TFB Auto Attendant
  usage, and routing through TFB applications
• Allows user-definable data to travel with call (call tagging)
• Easily configurable by GUI
• Built-in thin-client Integration – Offers capability to automatically embed call info – name, account, ANI – in URL format for integration to thin client, browser applications
• Built-in Clipboard option – Automatically places account number in Windows clipboard
• DDE option – Offers standard DDE interface for third party
  application integration
• Screen Pop client available in C++ or JAVA versions

WHERE IT FITS
		Requires CTI Server?
		Requires Media Server?
		Requires IVR Ports and Shares them?
		Requires Reserved IVR Ports?
		Client Runs on Agent Desktop?
		Purchase Options
		Licensed By Port?
		Licensed By Seat?
		Unlimited Seat License?
		Single ACD License?