Part of measuring customer contact success is getting information directly from your callers. TFB Post Call Survey can exist virtually anywhere in call flow, even after interaction with an agent.

BENEFITS

• Measures customer satisfaction - Provides tools for direct customer feedback
• Measures Agent Performance - Associate after-call surveys with the agent that the customer talked with
• Fully Configurable - Easily set up question types and rules

FEATURES

• Offers rules definition to desired percentage of calls to survey
• Optional prompt to caller offering survey after interaction with an agent
• Built-in survey definitions allow T/F, Y/N, multiple choice, or digit entry type questions
• Bundled reporting gives individual results and summaries

For more information on Post Call Survey, ask your dealer, or contact TFB Sales at 877-612-4832, option 2, or sales@tfbc.com.