Internet Callback gives your web users the option to request a callback without picking up the phone.

BENEFITS

• Improves customer service by offering options to customers right on your website
• Reduces Costs by reducing“800” trunk charges
• Easy to Configure - configuration through GUI interface

FEATURES

• Offer callback to targeted splits based on customers
  location in web site
• Callback Offer form retains the look and feel of your website
• Option to whisper prompt to agent prior to dialing callback
• Configurable retry options
• Easily configurable by GUI
• Multilingual Option
• Bundled with TFB Recording Utility
• Integrated and bundled with TFB Log Reports
• Integrated with optional TFB ACD Reports
• Integrated with Visual ACD Supervisor

	WHERE IT FITS
	Requires CTI Server?
	Requires Media Server?
	Requires IVR Ports?
	Shares IVR Ports?
	Client Runs on Agent Desktop?
	Purchase Options
	Licensed By Port?
	Licensed By Seat?
	Unlimited Seat License?