Announces the estimated time to answer (ETA) and queue position to callers. It is a configure-by-pilot application with optional multilingual capability, fully integrated with NEAX 2400/2000.

BENEFITS
• Improves customer service - Providing important information to callers in queue
• Offers quick changes to configuration and voice prompts

FEATURES
• Unique configuration for unlimited pilots
• Multilingual
• Upfront greeting option – modifiable in production
• Configurable retries and retry intervals
• Configurable by pilot
• Option to speak only queue position
• Option to speak only ETA
• Control activation from CCVs
• User recordable Introductory announcements
• Configurable by pilot
• Set language

WHERE IT FITS
Requires CTI Server?
Requires Media Server?
Requires IVR Ports?
Shares IVR Ports?
Client on Agent Desktop?
Purchase Options
Licensed By Port?
Licensed By Seat?
Unlimited Seat License?