Matching your callers to the right agents, announcements, or automated services is vital to caller satisfaction.

BENEFITS

• Improve contact experience - Ensures callers that are identified by the system get to the right split, agent, announcement, application, or pilot
• Streamlines Service - Provides continuity of service with the option to return callers to the same agent when an issue must be handled with
  multiple calls
• Fine tune routing with every call - Lets agents modify routing rules in production based on caller interaction
  

FEATURES

• Agent interface for modifying caller routing
• Integration with Screen Pop
• Built in ANI routing database
• Routing based on any area code and DNIS combination
• Built in call tagging functionality
• Transfer to queues
• Option to route to agent personal pilot
• Integration with Log Reporting
• Default routing options
  
  

	WHERE IT FITS
	Requires CTI Server?
	Requires Media Server?
	Requires IVR Ports?
	Shares IVR Ports?
	Client Runs on Agent Desktop?
	Purchase Options
	Licensed By Port?
	Licensed By Seat?
	Unlimited Seat License?