Multilingual callback application, configure-by-pilot, and fully integrated with NEAX 2400/2000

BENEFITS
• Improves customer service by offering options to callers in
queue during “peak” traffic times
• Optimizes staffing efficiency, mitigates staffing challenges for peaks and valleys of inbound calling
• Reduces “800” trunk charges
• Immediate call answer and options regardless of ETA
• Customer makes informed choice to queue or select Callback
ASAP, Scheduled
• Offers quick user configuration through a GUI interface

FEATURES
• Offers option of immediate callback or callback at specific time
• Option to use caller ANI or prompt for callback number
• Offers immediate, scheduled, or Next Business Day callback
• Option for unique intro greeting on each pilot
• Option to whisper a pre-callback prompt to agent
• Configurable automated retry options
• Multi-site compatible in Network Redirected Callback Mode
• Multilingual
• Easily configurable by GUI
• Bundled with TFB Recording Utility
• Integrated and bundled with TFB Log Reports
• Integrated with optional TFB ACD Reports

OPEN ARCHITECTURE
• User owns the data – Access to campaign records provided in
standard ODBC database for enhanced web and custom
applications
• Integrated with ACD Reports and Visual ACD Supervisor
• With optional TFB ACD Reports, reporting data available in open
SQL database
• Report data also available in open, flat ASCII files for use with
other applications, or import into other formats
• Configuration data stored in open SQL database

PRODUCT INTEGRATION
• TFB Screen Pop
• TFB ETA/Queue Position
• TFB Recording Utility
• TFB Custom Applications
• TFB ACD Reports
• TFB Visual ACD Supervisor
• NEAX 2400/2000
• NEC Network ACD