With TFB Small Business Suite, smaller companies using the NEAX 2000 ACD can achieve many of the same service improvements, and cost reduction benefits of big call centers, and do it with a technology platform that offers options as they grow …
Benefits
For many NEAX 2000 ACD users, the cost of adding more sophisticated Computer-Telephony Integration (CTI) features can be prohibitive. But customer-centric businesses, regardless of size, share the need to provide an excellent customer contact experience. The TFB Small Business Suite lets you offer better, more professional service – increasing customer satisfaction, saving toll charges, and improving staff efficiency. A graphical user interface lets your staff easily define their own touch tone menus and call flow.
What’s Included
The TFB Small Business Suite is available in affordable 8 and 12 port bundles, including software and server hardware. The system speaks ETA or position in queue to your callers then offers them the option of an automatic callback if they’d rather not wait on hold. The automated attendant lets your callers use touch tone menus to direct themselves to the right extension, queue, announcement, or pilot before they speak to an agent.
Additional applications are licensed either by port or seat, and all applications scale to as many IVR ports as your ACD allows.
Ask your NEC dealer about TFB, or contact us directly to find out how to reenergize your customers’ contact experience with the TFB Small Business Suite. Reach us by email at sales@tfbc.com. Call toll free 877-612-4TFB, or see us on the web at www.tfbc.com.
