Technology for Business

tContact Application

Speech Director

The TFB Speech Director is the speech-enabled version of the TFB Enhanced Automated Attendant. It is a feature-rich Automated Attendant system, offering user-configurable menu management, and speech recognition in addition to touch tone capability…

Benefits
	TFB’s Speech Director offers functionality right from the box, is user-configurable, and is designed to be a platform for additional speech applications as user requirements evolve.
	Improved Service - Puts your callers in control of routing themselves
	Highly Flexible - Instant supervisor access to call flow changes, and quick changes to voice prompts
	Command Dialogues Callers speak department names or short phrases to direct themselves to departments, queues, IVR applications, or extensions.
	Integrated - Manages routing to custom and packaged applications, recorded messages, ACD pilots
	Fast ROI – With core functionality like speech commands, press or say, and names directory built-in, typical implementation is measured in days, not months.
	Avoids the Customization Trap – Every speech developer offers customization services, but the TFB Auto Attendant ensures core features can be configured by users, without the requirement for costly professional services.
	Optimal Balance of Cost and Functionality – With 90% of the most useable ASR functions built in, application and implementation costs are minimized.
	User Customizable are an option that makes it easy to design and control call flow and menus, without programming customization.
	Integration in a call center environment – SV7000 and NEAX users benefit from built-in Infolink integration. What’s more, customer interaction with the Speech Attendant is reflected in ACD Reports.

What’s Included?
	TFB’s Speech Director delivers a configuration GUI for defining menu-based call flow that can respond to both spoken and touch tone input.
	Names Directory Lets callers speak the name of the individual they are trying to reach.
	Press or Say Lets callers press a touch tone key to make a selection, or simply speak the corresponding number
	Command Dialogues Callers speak department names or short phrases to direct themselves to departments, queues, IVR applications, or extensions.

Why TFB Speech Director?

TFB’s approach to speech applications sets us apart. While speech recognition capabilities are only beginning to catch up with the hype – manufacturers are still over-promising on capability, and buyers are paying huge sums for long implementations that fail to deliver. TFB Speech Attendant is built on Nuance’s industry-leading technology, and delivers core functionality, virtually right out of the box. This means implementation is measured in days, not months, and demonstrable payoff happens right away. Turnkey functionality includes press or say, spoken commands, and a speech names directory, without risky custom implementations. The difference is the integration, and the base platform architecture which allows further application customization for organizations that need more sophistication. And because it is built on the Nuance platform, support for speech standards and state of the art recognition are assured.

	WHERE IT FITS
		Requires CTI Server?
		Requires Media Server?
		Requires IVR Ports and Shares them?
		Requires Reserved IVR Ports?
		Client Runs on Agent Desktop?
		Purchase Options
		Licensed By Port?
		Licensed By Seat?
		Licensed by ACD?

For more information on Speech Director, ask your dealer, or contact TFB Sales at 877-612-4832, option 2, or sales@tfbc.com.