The TFB Automated Outbound Campaigns applications offers flexible outbound dialing for delivery of automated messages or connection to a call center agent.

Data-driven call campaigns are fully blended with inbound and multimedia traffic in the TFB environment. Modes include direct-to-agent campaigns, or fully automated IVR. Integrated with NEAX 2400/2000.

BENEFITS

• Improves efficiency by providing true blending of outbound and inbound calls
• Saves on staffing - agent-less, IVR campaign mode frees up call center agents for other tasks
• Optimizes agent utilization - campaigns can be prioritized to generate call to agents during off-peak inbound activity
• Standard file format allows campaign data imported from your existing database
• Better connection - Agent is “on the call” when dialed, eliminating customer dissatisfaction and regulatory restriction
• Offers quick setup through a GUI interface

FEATURES

• Offers multiple simultaneous outbound campaigns
• Campaigns can be either direct-to-agent campaigns, or
  fully automated IVR
• Set auto-start at specific time, or set to manual start
• Remote client lets supervisors monitor, pause, start or stop
  individual campaigns
• Campaigns can run as single day or be set to run multiple days
• Option to whisper prompt to agent for each campaign
• Configurable retry options
• Easily configurable by GUI
• Multilingual
• Bundled with TFB Recording Utility
• Integrated and bundled with TFB Log Reports
• Integrated with optional TFB ACD Reports

OPEN ARCHITECTURE

• Data-driven – User fields can populate screen pop, and affect campaign presentation
• User owns the data – Access to campaign records provided in standard ODBC database for enhanced web and custom applications
• With optional TFB API, users can subscribe in-house applications to the real-time TFB data and reporting feed
• With optional TFB ACD Reports, reporting data available in open SQL database
• Report data also available in open, flat ASCII files for use with other applications, or import into other formats

	WHERE IT FITS
	Requires CTI Server?
	Requires Media Server?
	Requires IVR Ports?
	Shares IVR Ports?
	Client Runs on Agent Desktop?
	Purchase Options
	Licensed By Port?
	Licensed By Seat?
	Unlimited Seat License?