Version 4.0 - Faster screen updates, user enhancements and more.
Comprehensive monitoring, command, and control of agents, agent groups, calls, and IVR activity. Fully integrated with NEAX through Infolink, MIS Link, and SMDR on the 2400 and 2000.

BENEFITS

• Hundreds of Stats, Real time! – Provides real time detail not available from other tools
  
• Flexible and User Configurable – Your Users Define the Display. Show and hide columns, define fonts and colors, use your own icons, and even filter display data based on value.
  
• You control who sees what – Set user permissions to limit access to information on certain splits, agent groups, teams and so on. Anyone on the LAN can access Contact Director!
  
• Puts Flexible, Real time Control at Your Supervisor's Fingertips – Manual agent and call control right from your desktop. Handle unexpected agent shortages, a surprise deluge of inbound call quickly and easily by reassigning agents to other splits, or dragging calls from busy splits to splits with free agents, and do it all in real time.
  
• Monitor Site or Multiple ACD's and Sites! – With a multi-site license, you can see ACD activity across your enterprise. For more see the enterprise reporting and monitoring product page.
  

FEATURES

• Drag and Drop calls among queues
• Re-assign agents among queues in real time
• Monitor all media channels – Phone, Agent eMail, Agent Chat, Outbound call campaigns
• Summary reports by DNIS, Split, Agent
• Statistics include abandoned calls, average speed of answer, interaction with IVR applications, grade of service, IVR usage
• Detail for every call – call type, DNIS, ANI, account, name,
  duration, agent interaction, application interaction
• Monitor and control outbound call campaigns, including appointment reminder and collection type campaigns.
• Integration with ACD Reports
• Support for email and web chat queues
• Optional integration for voice recorders
  

WHERE IT FITS
		Requires CTI Server?
		Requires Media Server?
		Requires IVR Ports and Shares them?
		Requires Reserved IVR Ports?
		Client Runs on Agent Desktop?
		Purchase Options
		Licensed By Port?
		Licensed By Seat?
		Unlimited Seat License Available?
		Single ACD License?
		Multi-Site Multi- ACD License Available?

For more information on Contact Director, ask your dealer, or contact TFB Sales at 877-612-4832, option 2, or sales@tfbc.com.