A thin client, blended web chat interface for NEAX 2400/2000 call centers.

BENEFITS

• Streamlines and Bolsters Service – instant assistance for web users.
  
• Targeted by Expertisel - routed to agents based on context. Ensures efficient, targeted handling of web based inquiries. The customer position on the web site
  
• Reduces Per Contact Costs – increases customer service by providing contact options

FEATURES

• Queued, prioritized, and blended with other contact channels
• Transfer to queues
• Supervisor monitor
• Agent to agent chat
• Collaboration allows agents to Push Web page
• Keyword filter
• Integration with reporting tools
• Web interface retains look and feel of user’s site
• Integrated and bundled with TFB Log Reports

 

WHERE IT FITS
		Requires CTI Server?
		Requires Media Server?
		Requires IVR Ports and Shares them?
		Requires Reserved IVR Ports?
		Client Runs on Agent Desktop?
		Purchase Options
		Licensed By Port?
		Licensed By Seat?
		Unlimited Seat License?
		Single ACD License?