Enhanced Automated Attendant now offers optional Speech recognition for names directory, 'press or say', and menu commands. With speech or touch tone only, it's a full-featured, multi-level, multilingual Auto Attendant, integrated with NEAX 2400/2000. GUI-based, Point-and-click definition of touch tone menus let your supervisors easily fine tune call flow, even while the system is in production. Read more about TFB Speech Director , the Speech-enabled version of Auto Attendant.>>
BENEFITS
- Improved Service - Puts your callers in control of routing themselves
- Highly Flexible - Instant supervisor access to call flow changes, and quick changes to voice prompts
- Integrated - Manages routing to custom and packaged applications, recorded messages, ACD pilots
FEATURES
- Unlimited touch-tone menus and menu depth
- Up to 9,999 unique voice prompts and informational messages
- Intuitive GUI for fast menu configuration
- Built-in touchtone functions (see sidebar)
- Multilingual – sophisticated language-smart menu trees
- Built-in Dial-by-Name feature
- Play-once menu greeting option
- Electronic or Hook flash transfer modes
- Visual display of menu tree design
- Pre-implementation call flow testing
- Configurable Error and Timeout handling
- Password protection for configuration of individual menu trees
- Utility for recording voice prompts
