** FOR IMMEDIATE RELEASE **
TFB Unifies Phone Data for University of Texas Medical Branch

February 25th, 2011 – Manhattan Beach, CA
Technology for Business Corporation (TFB Corp.) today announced the successful, on-time completion of its telephony data unification project for The University of Texas Medical Branch (UTMB). TFB CTI Servers aggregate SMDR call data from multiple PBX platforms and replaces some of the manual steps to formatting that data from individual switches by providing a single consolidated feed. TFB professional services leveraged the proven TFB CTI Server system as the solution platform, and tailored the application logic to combine data feeds specifically to meet UTMB specifications.

With multiple phone switches across its campus, UTMB faced challenges compiling and accounting for call data from different feeds. They selected TFB to provide a solution that would unify the format and location of SMDR call data into a single consolidated stream.

TFB’s CTI Server proved to be the solution UTMB was looking for. “In many ways, requirements like this are the norm for us,“ says David Bean, TFB’s Chief Operating Officer. “We offer a range of packaged products for call centers and IVR, but it’s frequently our broad expertise and ability to address the unusual requirements that keeps customers coming back to us.”

TFB offers solutions that help enterprise customers like UTMB extend the life and functionality of their existing telephony investments, across multiple sites, and across multiple telephony manufacturers. For more information, contact William Jones at 877. 612-4832, extension 3818. Or, send an email to sales@tfbc.com.

ABOUT THE UNIVERSITY OF TEXAS MEDICAL BRANCH

The University of Texas Medical Branch at Galveston’s [UTMB Health] mission is to improve health for the people of Texas and around the world. UTMB is an inclusive, collaborative community of forwardthinking educators, scientists, clinicians, staff and students dedicated to a single purpose—improving health. We prepare future health professionals for practice, public service and lifelong learning through innovative curricula and individualized educational experiences. We advance understanding and treatment of illness and injury through groundbreaking research, in the lab and at the bedside, including commercialization of such research as appropriate. We deliver skilled and patient-centered health care. And we continue to shape the future of health sciences education, research and clinical care by always asking, “What’s next?”

ABOUT TFB

TFB is a leader in solutions for contact centers of all sizes, and sells packaged and custom CTI and IVR applications for use with NEAX, Nortel, Avaya, and Mitel PBX/ACDs. TFB applications are designed for all vertical markets, including Government, Healthcare, Education, Power and Utilities, Retail, Manufacturing, and call centers of all sizes. TFB product design emphasizes standards-based open architecture, modularity, and scalability. Applications can be delivered turnkey with hardware, or as software-only for use with our customers existing Windows-based servers.

For more information, contact sales@tfbc.com.

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