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** FOR IMMEDIATE RELEASE **
Cobb Energy Adopts TFB Network Contact Director

January 27th, 2008 - Manhattan Beach, CA
TFB today announced implementation of Network Contact Director for Cobb EMC, a major Atlanta, Georgia utility provider. Cobb operates two separate NEC ACD sites, and with TFB in place, supervisors can see real-time agent and call activity across both sites.

As a major utilities provider in Georgia, Cobb Energy uses NEAX 2400 ACD's along with an extensive suite of TFB applications, to streamline agent interaction, and report and monitor all call center activity. Jay Kenyon, Manager of Communication Systems for Cobb Energy, was impressed with both the speed of information and utility of the application, noting, "...Network Contact Director is fantastic!!".

Cobb also uses TFB ACD Reports, TFB's cradle-to-grave reporting package, to give their supervisors detailed and summary historical information on contact center performance.

About Cobb Energy
Cobb Energy Management Corporation, located in Marietta, Georgia, is an affiliate of Cobb Electric Membership Corporation. Cobb Energy Management Corporation, incorporated in 1997, is a for-profit entity formed to be an aggregator of services for the membership of Cobb Electric Membership Corporation and others. Cobb Energy has an operating agreement with Cobb EMC to provide labor for all Cobb EMC functions. Cobb Energy Management Corporation is an equity partner in Allied Utility Network. Allied is the first utility network of its kind in the nation featuring equity members from cooperative, public and investor-owned utilities, who bring existing customer bases to the enterprise.

About TFB
TFB sells packaged and custom CTI and IVR applications for use with Avaya, Shoretel, Cisco, NEC, Nortel, and Mitel PBX/ACDs. TFB applications are designed for all vertical markets, including Government, Healthcare, Education, Power and Utilities, Retail, Manufacturing, and call centers of all sizes. TFB Packaged and custom applications run on TFB's solutions platforms CTI Server and Media Server, and have been deployed at hundreds of sites across North America, including Cobb-EMC, Japan Airlines, Time-Warner Cable, Investor's Business Daily, Los Angeles County Government, U.S. Department of Veteran's Affairs, and Crate and Barrel to name just a few. For more information, please visit www.tfbc.com.

For more information, www.tfbc.com or contact sales@tfbc.com.

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