** FOR IMMEDIATE RELEASE **
TFB Automates Mandalay Bay Staffing
April 6th, 2007– Manhattan Beach, CA
Technology for Business Corporation (TFB Corp.) announces completion of the Banquet Staff Scheduling solution for Mandalay Bay Hotel and Casino in Las Vegas, Nevada. Mandalay Bay sought an integrated IVR and desktop application to ease the manual workload of scheduling the large volume of staffers for their banquet facilities. Before the TFB solution, several hours of manual data entry was often required to staff a single event with servers. TFB and its technology partner, NEC Unified Solutions, proposed a solution that would allow staff to phone in and schedule themselves for upcoming events. A desktop GUI provides reports and scheduling options to the administrative staff, with integration to the same database used by the IVR module.
The result is a dramatically streamlined scheduling process. Servers can dial-in 24x7 to hear their currently booked shifts and even request confirmation by email, all without administrative intervention.
Barry Johns manages Banquet staffing for Mandalay Bay.
"Today we did a large call in. We had 170 shifts to fill. It took 50 minutes to fill all positions," noted Mr. Johns. "Typically, this would have taken over 5 hours. A HUGE success."
Administrators can run reports to see staffing levels for all upcoming events, and track booking by individual servers.
The system runs on TFB's successful CTI Server™ 6 platform, behind Mandalay Bay's NEC 2400 ACD. The single server accomplishes the application goals with just 24 IVR ports, but provides Mandalay with the option to grow capacity, or add new applications as requirements change.
TFB solutions are installed at hotels and casinos across Las Vegas, and in nearly all vertical markets across North America. For more information, contact William Jones at 877, 612-4832, extension 3818., send an email to sales@tfbc.com, or visit our web site at www.tfbc.com.
ABOUT MANDALAY BAY HOTEL AND CASINO
Mandalay Bay Hotel and Casino is owned and operated by MGM MIRAGE. MGM MIRAGE (NYSE: MGM), one of the world's leading and most respected hotel and gaming companies, owns and operates 19 properties located in Nevada, Mississippi and Michigan, and has investments in three other properties in Nevada, New Jersey and Illinois. The Company has entered into an agreement to sell its Colorado Belle and Edgewater properties located in Laughlin, Nevada. In addition, the Company has major new developments under construction in Nevada, Michigan and Macau S.A.R. CityCenter is a multi-billion dollar mixed-use urban development in the heart of the Las
Vegas Strip; a new MGM Grand hotel and casino complex is being built in downtown Detroit; and the Company has a 50% interest in MGM Grand Macau, a hotel-casino resort currently under construction in Macau S.A.R. MGM MIRAGE supports responsible gaming and has implemented the American Gaming Association's Code of Conduct for Responsible Gaming at its properties. MGM MIRAGE also has been the recipient of numerous awards and recognitions for its industry-leading Diversity Initiative and its community philanthropy programs. For more information about MGM MIRAGE, please visit the company's website at http://www.mgmmirage.com.
ABOUT TFB
TFB sells packaged and custom CTI and IVR applications for use with NEAX, Nortel, Avaya, and Mitel PBX/ACDs. TFB applications are designed for all vertical markets, including Government, Healthcare, Education, Power and Utilities, Retail, Manufacturing, and call centers of all sizes. TFB product design emphasizes standards-based open architecture, modularity, and scalability. Applications can be delivered turnkey with hardware, or as software-only for use with our customers existing Windows-based servers.
For more information, contact sales@tfbc.com.
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