FOR IMMEDIATE RELEASE
TFB Release Small Business Bundles

July 19th, 2005 - Manhattan Beach, CA
TFB announces the release of Small Business Suite, an affordable bundle of power call center features for the NEC NEAX 2000.

Benefits
For many NEAX 2000 ACD users, the cost of adding more sophisticated Computer-Telephony Integration (CTI) features can be prohibitive. But customer-centric businesses, regardless of size, share the need to provide an excellent customer contact experience. Callers expect options – touch tone menus to get the information they need quickly, automated callback, and information about how long it will take to get to an agent. The TFB Small Business Suite lets you offer better, more professional service – increasing customer satisfaction, saving toll charges, and improving staff efficiency. A graphical user interface lets your staff easily define their own touch tone menus and call flow.

While other small-scale solutions have severe limitations on growth and maximum capacity, TFB gives you options to grow and add features as your business grows.

What’s Included
The TFB Small Business Suite is available in affordable 8 and 12 port bundles, including software and server hardware. The system speaks ETA or position in queue to your callers then offers them the option of an automatic callback if they’d rather not wait on hold. The automated attendant lets your callers use touch tone menus to direct themselves to the right extension, queue, announcement, or pilot before they speak to an agent. Your supervisors use the GUI interface to easily create and edit touch tone menus. The announcement engine supports thousands of unique voice recordings that can be played to callers based on pilot, and re-recorded by your staff as they see fit.

For more information, contact sales@tfbc.com. Or call us toll free at 877-612-4832 (4TFB)

About TFB
Technology for Business Corporation is a leading developer of CTI and IVR solutions for NEC NEAX ACD's. TFB offers Windows-based solutions that are open, scalable, and modular. TFB Packaged and custom applications run on TFB's solutions platforms CTI Server and Media Server, and have been deployed at hundreds of sites across North America, including Cobb-EMC, Japan Airlines, Time-Warner Cable, Investor's Business Daily, Los Angeles County Government, and Tempur-pedic to name just a few. In addition to contact center expertise, TFB offers telephony solutions for banking, healthcare, education, government, hospitality and more. For more information, please visit www.tfbc.com.

TFB's Contact Director is a powerful real-time contact center monitoring application for the NEC NEAX ACD. With unmatched flexibility that let's supervisor and agents design their own data views, set dynamic alarms, and reassign agents and calls with the click of a mouse.

For more information, contact sales@tfbc.com.

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