FOR IMMEDIATE RELEASE
TFB Empowers Cobb EMC with Contact Director

May 26th, 2005 - Manhattan Beach, CA
With installation of Contact Director, 1.0, TFB completes a significant upgrade to real time monitoring and control capability at Cobb-EMC. As a major utilities provider in Georgia, Cobb uses two NEAX 2400 ACD's along with multiple TFB applications, to streamline agent interaction, and report and monitor on call center activity. For archival reporting, Cobb uses ACD Reports, TFB's cradle-to-grave reporting package, which provides aggregated reporting across both of Cobb's ACD's, their CTI Server, and IVR.

Cobb selected Contact Director, 1.0, TFB's powerful monitoring software to complement ACD Reports. Contact Director lets supervisors monitor agent and call activity in real time, or control agents and calls directly. Cobb's multiple profit centers and product lines required a tool that could both aggregate and separate data, and offer permission-based access for display and control functions. Even more important for Cobb are the real time controls offered by Contact Director. Supervisors can reassign agents in real time, drag calls between queues, or change call priorities with the click of a mouse.

Cobb has also selected TFB to integrate their existing Mercom voice logging system with ACD Reports, to provide a single interface for reporting research and recorded call playback.

About Cobb EMC
Formed in 1938, Cobb Electric Membership Corporation started as an electric utility with 489 residential members and 14 commercial accounts. Today, Cobb serves electricity to over 170,000 residential and commercial customers and Cobb EMC is the largest of Georgia's 42 EMCs. Cobb makes extensive use of TFB applications in their multi-ACD environment, and has been a valued TFB customer since 2002.

About TFB
Technology for Business Corporation is a leading developer of CTI and IVR solutions for NEC NEAX ACD's. TFB offers Windows-based solutions that are open, scalable, and modular. TFB Packaged and custom applications run on TFB's solutions platforms CTI Server and Media Server, and have been deployed at hundreds of sites across North America, including Cobb-EMC, Japan Airlines, Time-Warner Cable, Investor's Business Daily, Los Angeles County Government, and Tempur-pedic to name just a few. In addition to contact center expertise, TFB offers telephony solutions for banking, healthcare, education, government, hospitality and more. For more information, please visit www.tfbc.com.

TFB's Contact Director is a powerful real-time contact center monitoring application for the NEC NEAX ACD. With unmatched flexibility that let's supervisor and agents design their own data views, set dynamic alarms, and reassign agents and calls with the click of a mouse.

For more information, contact sales@tfbc.com.

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