FOR IMMEDIATE RELEASE
Visit TFB Booth at NEAX Users Group April 10-13
Feb 25th, 2005 - Manhattan Beach, CA
The TFB booth will again be at the NEAX Users group with new applications and an expanded solutions offering.
TFB is set to show its new Agent Director application, a powerful real-time contact center monitoring application for supervisor and agent desktops. With unmatched flexibility to let users view the data most important to them, Agent Director blows away the competition. Visit the TFB booth for a demo or contact us at sales@tfbc.com.
Also on display will be the latest version of ACD Reports, TFB's cradle-to-grave reporting package. New features include the ability to define business units and subunit reporting entities. Call centers that service multiple clients, profit centers, or departments, can isolate reports by those entities to measure performance for nearly any unit, or the enterprise as a whole.
About TFB
Technology for Business Corporation is a leading developer of CTI and IVR solutions for NEC NEAX ACD's. TFB offers Windows-based solutions that are open, scalable, and modular. TFB Packaged and custom applications run on TFB's solutions platforms CTI Server and Media Server, and have been deployed at hundreds of sites across North America, including Japan Airlines, Time-Warner Cable, Investor's Business Daily, Los Angeles County Government, and Tempur-pedic to name just a few. In addition to contact center expertise, TFB offers telephony solutions for banking, healthcare, education, government, hospitality and more. For more information, please visit http://www.tfbc.com.
Back to Main Press Page>> |
|