FOR IMMEDIATE RELEASE
Japan Airlines Corporation Procures TFB Upgrade

December 20th, 2004 - Manhattan Beach, CA
As a leading international air-carrier and a longstanding TFB CTI Server user, Japan Airlines has turned to TFB over and over again to automate many of their telephony-based services. Recent upgrades within JAL's MIS environment included systems to which TFB solutions were heavily integrated. With a strong desire to retain their in-place TFB CTI Server applications, JAL turned to TFB Professional Services to provide adaptation to JAL's new environment. "An important asset of our solution is the open, flexible architecture, which helps protect our customers' technology investment, and provides migration paths as surrounding systems are upgraded or replaced," said David Bean, TFB Vice President of Product Marketing.

About JAL Group
Japan Airlines Group is a major international carrier, with over 15,000 employees world-wide. JAL has been a TFB customer since 2000, when TFB first integrated their Tokyo-based trans-Pacific data connection with their call center in El Segundo, California.

About TFB
Technology for Business Corporation is a leading developer of CTI and IVR solutions for NEC NEAX ACD's. TFB offers Windows-based solutions that are open, scalable, and modular. TFB Packaged and custom applications run on TFB's solutions platforms CTI Server and Media Server, and have been deployed at hundreds of sites across North America, including Japan Airlines, Time-Warner Cable, Investor's Business Daily, Los Angeles County Government, and Tempur-pedic to name just a few. In addition to contact center expertise, TFB offers telephony solutions for banking, healthcare, education, government, hospitality and more. For more information, please visit http://www.tfbc.com.

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