FOR IMMEDIATE RELEASE
TFB Announces Network Routing Solution
November 25th, 2004 - Manhattan Beach, CA
Technology for Business, a leading developer of CTI and IVR solutions, today announced the availability of the TFB Enterprise Routing solution for NEAX ACDs. The solution comprises intelligent routing, monitoring, and reporting modules to accommodate organizations with multiple NEAX call centers. The benefits include improved load balancing and the ability to get callers to agents quickly no matter where the location, and regardless of the site originally connected. The solution is designed to be tailored to routing requirements specified by the user and is available now.

About TFB
Technology for Business Corporation is a leading developer of CTI and IVR solutions for NEC NEAX ACD's. TFB offers Windows-based solutions that are open, scalable, and modular. TFB Packaged and custom applications run on TFB's solutions platforms CTI Server and Media Server, and have been deployed at hundreds of sites across North America, including Japan Airlines, Time-Warner Cable, Investor's Business Daily, Los Angeles County Government, and Tempur-pedic to name just a few. In addition to contact center expertise, TFB offers telephony solutions for banking, healthcare, education, government, hospitality and more. For more information, please visit http://www.tfbc.com.

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