FOR IMMEDIATE RELEASE
Haband Realizes Quick ROI from TFB Solution

Augustl 17th, 2000 - Manhattan Beach, CA
Haband Corporation, large East-coast mail order clothing company, required a comprehensive solution to handle their overloaded call centers. As is typical, no single solution met their needs, so TFB offered a combination of packaged and custom software. The result, according to Haband telecom manager, Brian Butler, not only met specifications, it far exceeded expectations. With Automated Callback, callers are offered more options while on hold. TFB's automated order status applications and are allowed to get information on their order more quickly through. Agent workload is streamlined through screen pop integration with Haband's existing order system. "We went from (the ability to handle) 900 calls a day to 5000 with TFB," notes Butler.

About Haband
Haband is a conscientious family business serving over 5 million customers direct by U.S. mail since 1925. Founded by M. Habernickel Jr. and John A. Anderson the company, now run by Duke Habernickel and an extended Haband family, offers a full line of men's and women's apparel and accessories. Haband is one of the largest privately held mail order companies in the US.

About TFB
TFB sells packaged and custom CTI and IVR applications for use with NEAX, Nortel, Avaya, and Mitel PBX/ACDs. TFB applications are designed for all vertical markets, including Government, Healthcare, Education, Power and Utilities, Retail, Manufacturing, and call centers of all sizes. TFB emphasizes open architecture, reliability, and scalability. Applications run on Windows servers and can be delivered turnkey with hardware, or as software only for use with our customers existing Windows servers.

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