TFB's solutions bolster the value of your major technology investments through computer telephony integration (CTI). When you use only ACD functionality to route and queue callers to agents, you exploit a small fraction of your total technology investment. TFB products help you realize the true potential of your technology investments. We can leverage your existing and future telephony platforms, CSR applications, and databases to provide an integrated customer service solution. When integrated across your customer touch points (telephone, email, and web), your ACD and IT systems work to improve and maintain customer service levels, manage costs, and improve efficiency. TFB doesn't develop ACD's, voicemail, web sites, or database systems, we maximize the value of those investments by leveraging them to improve customer service and optimize staffing resources. For users of Nortel, NEC, Avaya, or Mitel telephone systems, TFB provides packaged and custom solutions that can revolutionize your call center and your business.

Call Center Enhancements

• Open Callback and Announcement - reduce hold times and frustration by giving your callers information and options in queue,
• Screen Pop and Agent Desktop Integration of your desktop CSR applications for inbound and outbound calling streamlines agent interaction.
• Reporting and Monitoring - Practically Measure your call center in historical and realtime windows.
• Multimedia - Features Integrated email, web chat, and web callback features accomodate whatever contact method your customers choose.
• Routing - TFB lets you manage and add your own touchtone menus so callers can route themselves AND offers criteria-based routing to automatically route callers by account number or ANI.
  
  

Superior Design and Architecture

• Open Architecture - open data, open API
• Standards-based Integration Options
• Scaleable - Practically Unlimited capacity
• Modular - Features plug in and integrate as you need them
• IVR Independent - TFB systems offer interoperability with other IVR brands
  
  

Superior Integration

Our users need solutions with the flexibility to not only integrate the technology they already own, but the systems they implement later. TFB software supports standard integration protocols, and provides the glue that integrates these systems with your telephony platform. Value added enhancements help plug feature gaps, and open your systems to further feature development and integration.

• TFB Integrates with ACD's - NEC, Avaya, Mitel, Nortel
• TFB's CT integration to NEC Infolink is unparalleled. No one matches TFB's Infolink expertise
• Screen Pop integration to any application with an open API. With built-in hooks, TFB offers multiple integration options
• TFB has integrated to Oracle, PeopleSoft, SAP, AS400, SQL Server, proprietary applications, and more.
• Integration to your legacy databases and to those you procure later - TFB can write to standards like ODBC, or to proprietary API's

TFB's design philosophy equips our customers with the power and flexibility to choose best-of-breed components, using TFB to fill the feature and integration gaps. No one matches TFB's expertise in NEC Infolink integration. We open your ACD to new possibilities and new applications.

Superior ROI

Your return-on-investment is measured by more than just the performance of product features. It is how well your purchase fits your workflow, how much control you have over the product and the true cost of ownership.

• Measurable Cost Savings - Whether it is the reduction in toll charges and abandoned calls, or the ability to handle more customer transactions with a same staff size, TFB applications provide ROI quickly
  
• Fast Installation - The costs of extended solution implementation can affect all aspects of your organization. TFB installation are quick and predictable
  
• Superior Customization - Technology buyers understand the importance of adding systems that enhance, not disrupt, your workflow. TFB makes software that is easy to use, and can be customized to your specifications.
  
• Superior Support - With TFB's excellent reputation for support, our customers count on us when they need assistance. TFB's business does not rely on our customer's ongoing dependence on us, but our personalized attention to our customers doesn't stop after the sale either.

We Open Systems to New Applications

You may be familiar with features like ASAP Callback, crade-to-grave reporting, and Screen Pop. But those applications only scratch the surface of what's possible with TFB's CTI Server. Here are just a few examples,

• Enterprise Connectivity - Multi-site, Multi-ACD Routing, Reporting, Monitoring
  
• Real-time Alerts - Abandoned call Monitoring and Alerts
  
• Criteria-Based Routing - Routing Decisions integrated with your customer database , account status, buying habits, previous interactions
  
• Integration of Supporting Systems - Voice Recording Integration
  
• Enterprise Scale IVR Applications - Solutions targeted for specific industries, from 50 to 500 ports or more

TFB doesn't make ACD's, voicemail, or database systems, we make the software that multiplies the value of those systems you already own, and those you purchase along the way.

TFB

Click the logo above to hear the interview with TFB's Charles Cuggino