TFB Products

Automated Peak Manager (APM)
Call Center Applications for NEAX PBX/ACD Users

Automated Peak Manager (APM) provides a robust set of call center application software solutions. By integrating important call processing functions and dynamically managing agent activity, APM maximizes customer service levels and agent performance and helps control costs.

Automated Peak Manager is the first solution to fully "blend" inbound and outbound call handling functions without replacement of workstation, data processing, or telephony systems. APM manages delivery of all call types -- inbound, outbound, callback, transcription, and skills based routing calls -- to the agent workstation and coordinates screen "pop" of important information to the terminal and telephone display. Prioritization of call handling tasks is fully automated to streamline call center management and eliminate manual repositioning of agents. APM also incorporates Workstation features to enhance agent control and access to on-line information.

Benefits

· Modular Design APM is designed to be fully modular, so you buy only the features you need, as you need them. Additional features integrate seemlessly.

· Scaleable APM applications scale as your requirements change, a without the need for additional licences or software.

· Fully Integrated APM applications integrate functionally to maximize your technology investment.

· Non-intrusive Design APM is designed to run as an enhancement to your current telephony system, so your call center is up and running even when the LAN or some other support system goes down.

· Configuration Tools APM features are configured in desktop forms and configuration files that can be altered easily by call center support staff.

· Ease of Implementation APM is designed to be fully modular, so you buy only the features you need, as you need them. Additional features integrate seemlessly.

Minimum System Requirements

· Pentium 233 Mhz or greater
· 32MB RAM or greater
· 20MB free hard drive space or greater
· SVGA Video card and Monitor
· Dialogic telephony cards
· Ethernet Card
· 56K Modem
· Mouse & Keyboard

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Phone 310-798-1670 FAX 310-372-5486
sales@tfbc.com support@tfbc.com

· Modular Design	APM is designed to be fully modular, so you buy only the features you need, as you need them. Additional features integrate seemlessly.
· Scaleable	APM applications scale as your requirements change, a without the need for additional licences or software.
· Fully Integrated	APM applications integrate functionally to maximize your technology investment.
· Non-intrusive Design	APM is designed to run as an enhancement to your current telephony system, so your call center is up and running even when the LAN or some other support system goes down.
· Configuration Tools	APM features are configured in desktop forms and configuration files that can be altered easily by call center support staff.
· Ease of Implementation	APM is designed to be fully modular, so you buy only the features you need, as you need them. Additional features integrate seemlessly.

Automated Peak Manager (APM) Call Center Applications for NEAX PBX/ACD Users

Automated Peak Manager (APM)
Call Center Applications for NEAX PBX/ACD Users