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CONSULTING
SERVICES
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Technology
For Business works with end-user and technology supplier organizations
to uncover and develop business solutions. Through direct work
in vertical markets, TFB has developed wide ranging experience
in understanding the goals and challenges driving these organizations.
Integrating systems utilization with internal staff processes,
information access and provision, and communications provides
significant immediate and long term benefits. Through alliances
with information systems and telephony supplier organizations,
TFB offers a comprehensive approach to meeting business objectives
through technology. Custom applications software is developed
for client specific environments; "packaged" solutions can be
developed for system suppliers on a wide range of operating platforms.
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Business
Solutions Consulting
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TFB
works directly in organizations to identify and analyze the processes,
systems utilization, and communications which support the business operation.
Recommendations to modify existing resources and to implement technology
based solutions are made within the framework of the organization's
objectives.
Custom
Applications Development
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TFB develops and
implements applications to meet business and technology utilization
objectives. Application software is developed on data, information,
telephony, and voice processing systems.
Systems
Integration
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TFB
integrates discrete systems and applications as part of implementing
solutions. Our extensive expertise with 3rd party
software packages can help you pull together even the most ambitious
CRM, CTI integration projects.
Service
and Support
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TFB
provides nation-wide, on-line support for applications and software.
TFB has resources to implement and support systems and equipment in
conjunction with supplier organizations. More...
Training
Services
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For our end-users
and distributors, TFB offers extended training courses in such areas
as applications administration, installation, and custom programming
using TFB's VOS API. More...
Market/Technical Expertise
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Through both turnkey
and custom solutions, TFB has successfully developed real-world expertise
in all major vertical markets. From healthcare, to education, to manufacturing,
our solutions are right now helping major companies cut costs, improve
customer service, and automate customer transactions through integration
of telephony and MIS functions.
Sample Applications
The following list
is a sampling of CTI/Voice Processing solutions developed to meet the
unique needs of our clients.
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Health
Care
- Patient
Accounts Manager
- Express
Pharmacist
- Inventory
control
- Express
Lab Manager
- Express
Medical Transcription
- HMO Info
Manager
- Automated
Attendant with Information Manager
- Health
Information Library
- Room Status
Manager
Financial
Services Applications
- Retail
Banking Account Transactions
- Insurance
Account Transactions
- Account
Status
- Insurance
Policy Servicing
- Alumni
Services
- Workers
Compensation Information
- Housing
Availability
- Lending
and Rate Information
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Education
Applications
- Parent
Messaging
- Student
Messaging
- Substitute
Teacher
- Truancy
Notification
- Automated
Student Registration
Media,
Manufacturing, and General Business Applications
- Subscription
Replacement
- Audio E-Mail
- Order Entry
and Status
- Inventory
control
- Receivables
and Payables
- Subscription
Start/Stop
- Technician
Dispatch
- Community
Bulletin Board
- Credit
Card Processing
- Classified
Advertising
- Cable Ordering
- Cellular
Utilization Management
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Platform and Applications Support
PBX/ACDs
-NEC NEAX-series
-Fujitsu
-Northern Telecom (with ACD and data integration products)
Voice Response
Systems
- AVT
- Centigram
- Northern Telecom
- VoiceTek
CTI Connectivity
-NEC InfoLink
-Northern
Telecom Meridian Link
Systems Integration
Expertise
-DEC
-HP
-IBM (CallPath CICS/MVS or VSE, System 3X, AS/400)
-Personal Computers
-Tandem
-Microsoft
-Informix
-Novell
-Lotus
-UNIX
-OS/2 operating systems
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Toll
Free...
877-612-4TFB
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