Technology for Business -- About TFB

ABOUT
ABOUT TFB

TFB is a premiere developer of call center solutions for NEC, Nortel, and Lucent PBX/ACD users. As the only company to deliver complete Infolink^TM CTI connectivity for NEC systems, TFB develops CTI applications through direct cooperation with NEC America, and is a member of NEC's Fusion^TM developer program. On Nortel platforms, TFB is a licensed Meridian Link developer.

TFB's mature CTI product line - CTI Server and Call Center Suite - emphasizes:

Comprehensive Infolink and Meridian Link Connectivity

Compliance with data/MIS open-system standards

Truly portable equipment and software products

User management and administrative flexibility

Company Profile

Technology for Business (TFB) was established in 1991, incorporating the marketing and technology expertise of the founding principals with the successful applications firm, G&M Systems. TFB focuses on identifying and developing technology-based solutions for vertical markets, across horizontal disciplines. TFB's strategic approach links product development, installation, and support together in partnership with technology manufacturers and distributors. Strategic partners include NEC America, Nortel, Microsoft, Dialogic, and Parity Development Corp.

In 1995, TFB introduced CTI Server, a Windows NT-based platform providing Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) capabilities. TFB's equipment support division, TFB Services, has established locations in Los Angeles, Oakland, Houston, and Memphis, and offers around-the-clock coverage. TFB's ongoing software development with manufacturers such as NEC, has resulted in a myriad of cutting edge, off-the-shelf CTI products.

Product Philosophy

As a leader in CTI applications for NEC, Nortel and Lucent platforms, TFB products are designed to…

Ensure Tightly Integrated Functionality
All automated services are integrated among workstation, Call Center Suite, and relevant end-user data-processing functions.

Use Off-the-Shelf Components
CTI Server uses commercially available components, ensuring maintainability, unmatched growth flexibility, and compatibility with system and application tools from both the telephony and data worlds.

Use Industry Standard Components
TFB hardware is built around the Intel Pentium Processor, and Dialogic^TM Telephony Boards. CTI Server runs under the industry's fastest growing operating system, Microsoft Windows NT 4.0. Call Center Suite uses Parity Software's VOS Development Toolkit for its IVR functionality.

Enhance ACD Functionality
CTI Server activity runs on top of existing ACD functionality, never modifying or interrupting its internal operation.

Enhance Call Center Customer Service and Reduce Costs
When periodic inbound call peaks exceed agent capacity, Call Center Suite handles those callers effectively. Features like Automatic Callback increase customer service levels, and reduce "800" line costs.

Enhance Staff Efficiency
Call Center Suite modules manage agent activity by "blending" inbound and outbound call handling, and fully integrating automated services with agent workstation functions. Automated Outbound Campaigns maintain agent activity levels, optimizing call center productivity.